OUR PRACTICES & COMMITMENTS IN CONSIDERATION OF COVID-19
Updated: March 23, 2020
Hamilton Duncan highly values the health, safety and well-being of our employees, clients, contacts, and colleagues. When circumstances such as the COVID-19 outbreak arise, it is incumbent on us to take appropriate measures in conjunction with those values.
Current Business Operations
In accordance with current recommendations of health authorities as to social distancing and limiting time outside of the home unless necessary, and to ensure the safety of all our people and to prevent the spread of COVID-19, our offices will be closed to the public beginning March 24, 2020 until further notice.
Our reception desk will remain open for telephone calls during normal business hours, namely 8:00 a.m. to 5:00 p.m., Monday through Friday. Couriers and suppliers are asked to call our reception desk upon arrival at (604) 581-4677 and one of our helpful staff will ensure that deliveries are handled in a practical and safe manner.
Lawyers and staff who do not need to be present in the office (or who are prevented from being in the office) will generally be working remotely. We have technology in place to ensure that our computer network and client data are readily and securely available to them. By modifying our operations and working remotely, our lawyers will continue to be able to serve our clients with little to no interruption. If you have questions about communicating with your lawyer during this time, please reach out to him or her by email or call our receptionist at (604) 581-4677 for more information on contacting your lawyer.
Given the importance of providing uninterrupted service to our clients, we also have further contingency plans in place should the COVID-19 outbreak result in the need to close our office generally. These include additional measures enabling us to work remotely and continuity plans for our accounting department for any matters requiring monetary transactions. With those plans in place, we remain committed to providing our clients with the advice and service that they expect and rely on us to provide throughout this situation.
As some of the changes that we have implemented or may need to implement in the future may cause minor inconvenience in terms of communicating with us, we will be making all reasonable efforts to ensure that those inconveniences are minimized. We appreciate your patience and understanding during this time. Should you have questions, please do not hesitate to reach out to your Hamilton Duncan lawyer or to our general manager, Aynsley Goepel, at email@example.com.